UI/UX Design
Retail & Repairs
nigeria
A Storefront Designed to Make Buying and Booking Repairs Effortless
CLIENT
iTech Computers
Industry
Electronics Retail
Service
Branding · Web Dev · UI/UX
Timeline
4 weeks
OVERVIEW
iTech Computers sells phones, laptops, and accessories, and also runs a same-day repair service out of the same storefront. That’s two very different customer intents living on one site: someone browsing for a new laptop is in a completely different headspace than someone who just cracked their screen and needs a repair booked today.
The UI/UX work focused on making both paths feel immediate and obvious, without either one crowding out the other on the homepage.
The Challenge
Repair customers are often stressed and in a hurry, they don’t want to browse a catalogue, they want to book a fix and know what it’ll cost. Shopping customers, on the other hand, want to compare specs and prices without feeling rushed. Cramming both into one generic homepage layout risked frustrating everyone.
Our Approach
We designed two clear entry points right at the top of the homepage: “Book a Repair” and “Buy Products”, each leading down a purpose-built flow instead of a shared, compromised one. The repair flow was kept to the fewest possible steps and linked straight to WhatsApp for instant confirmation, since that’s how most local customers actually prefer to communicate. The shop flow followed familiar e-commerce patterns (category browse, filters, product detail, cart) so it never demanded new habits from anyone.
— What We Designed —
Key Interface Decisions
— DESIGN PROCESS —
Repair Booking Flow
Landing
Customer taps “Book a Repair” from the homepage hero.
Select Issue
Screen repair, battery, water damage, charging, camera, or data recovery.
Device Details
Quick form for device type and a short issue description.
Confirm on Whatsapp
Booking hands off straight into WhatsApp for real-time confirmation.
— SCREENS —
Mobile & Desktop
— design system —
Reusable Components
Buttons
Book a Repair
Browse Products
Same-Day Service
Product Card
JBL Flip 7
₦187,000
— BEFORE & AFTER —
What the Redesign Fixed
BEFORE
- Repairs and shop mixed into one generic layout
- No clear next step from the homepage
- Repair booking required a phone call
- Category browsing buried in menus
AFTER
- Two clear paths: Book a Repair / Buy Products
- Primary action visible without scrolling
- Repair booking flows straight into WhatsApp
- Categories surfaced directly on the homepage
4
Steps to book a repair, start to finish
2
Clear homepage entry points
100%
Mobile-first component set
6
Repair categories, one tap away
“I’m not technical at all, but I can post an announcement myself now in a few minutes. That used to mean waiting days for a developer.”
— St. Francis College
— SERVICES USED ON THIS PROJECT —
WEBSITE DEVELOPMENT
UI/UX design
Branding and graphic design
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